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Vietnam Train Tickets

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* All train services are provided by Vietnam National Railways
* Cancellation and change policy are noted in our Terms & Conditions
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FAQs  

1. How to book a train ticket with VietnamTrains.com?

Booking a train ticket with Vietnamtrains.com by following these steps:
- Step 1: Choose the route (departure & destination city) on the home page that you wish to purchase and select the date of travel.
- Step 2: Select the number of passenger (clarify the age of them) and click "Search Train".
- Step 3: Select the Ticket Type (Soft Berth, Hard Berth or Soft Seat) and suitable trains for your routes then click "Continue".
- Step 4: Fill in the required information and select a payment method for your booking then click "Continue".
- Step 5: There are 2 options here. Click Pay Now (if your departure date is 7 days ahead) and click Send Request (if your departure date is less than 7 days ahead). Then you will get an E-mail with the booking information. Be contacted by our staff to Confirm your reservation and receive the e-Tickets via E-mail.

2. Why are there so many types of train tickets to Sapa?

There are a large number of train agencies operating their own carriage on the SP Trains to Sapa such as Livitrans, Orient Express, Fanxipan Express, King Express to name a few. Each of these cabins option has their own pros and thus charge a different price.
It is quite easy to understand why the prices in these special cabins are different from those standard ones of Vietnam Railways. The cabin is often of higher quality with wooden panel and upgrade these carriages in terms of inside furniture and services frequently. The different prices of train from Hanoi to Sapa give you options to choose too!

3. I want to buy train tickets, but currently I am not in Hanoi. So, how could I book train tickets, make the payment and be sure that I will have tickets with the right departure schedule?

You can reserve your train ticket in advance, even prior to your entry into Vietnam. All you need is to make a booking request on our website. After just a few minutes of checking, we definitely provide you with comprehensive information about the train number, the bed number and the number of berths by sending you the Booking Confirmation.

Once we receive your online payment, we will send you the Booking Confirmation and the e-Tickets via E-mail.

4. How far ahead of time can I reserve my train ticket? Or How many days in advance should I book my ticket?

The specific length of time needed in advance for a reservation could not be provided beforehand. Upon receipt of information about your exact date of departure and the number of passengers, we will check whether or not train tickets are available and then provide you necessary information. Normally, most trains will be available if you book at least 1 week in advance and 3 months ahead. However, for public holidays such as Lunar New Year (end of January, early February), May Day (April 28th-May 2nd), tickets will be gone long before the due date. If you plan to travel on these dates, reserve your ticket well in advance!

5. Can I take the train to Hoi An?

Hoi An does not have a train station and the closest one is Danang Train Station - about 30 minutes by bus or car to Hoi An. You can take over night train from either Hanoi or Ho Chi Minh City to Danang and then take a bus or taxi to Hoi An easily.

6. How can I make the payment for my train tickets?

You can make payment for your train tickets with major credit cards such as Visa Card, Master Card, JCB, or pay with PayPal. Transfer by Western Union is also available. Please contact us via E-mail sales@vietnamtrains.com if you have any questions about the payment.

7. How do I get from Hanoi airport to Hanoi train station? Are there buses?

There are buses that you can take from Hanoi airport to Hanoi train station but that would involve changing at least 2 buses. The easiest way is to take a taxi from the airport to the train station, which takes about 40 minutes and costs about US$15.

8. Is it possible to purchase a ticket that allows for multiple stops?

The train does not allow a ticket for multiple stops in Vietnam. You only use a ticket for a route (stop). If you want to stop in many places, you should make plan for your trips clearly that you will not miss the train.

For an example: If you want to take the train from Ho Chi Minh (Saigon) city to Hanoi. And you want to pass Nha Trang, Danang and Hue. So, you have to book 4 tickets for 4 routes as following:
- The first ticket: Ho Chi Minh to Nha Trang
- The second ticket: Nha Trang to Danang
- The third ticket: Danang to Hue
- The last ticket: Hue to Hanoi

9. After my purchase, how do I get my train tickets?

After you make your payment, you will receive a Booking Confirmation to your email address for your reference. As it gets closer to your travel date, we will be contacting you for a delivery point.

We encourage you to provide us with a fixed address (your hotel address in Vietnam). We provide free delivery service to all addresses in Vietnam. In case that you do not have a hotel address in Vietnam, we will arrange to deliver the ticket to any places most convenient for you to pick up (you will have to pay an extra fee if your address is too far from the city centers).

10. I purchased your train tickets, but I can’t get the train at my booking date. What are the refund regulations for train in Vietnam?

- Ticket cancellation or amendment made after issued Booking Confirmation will be charged 30% of the ticket price.
- Ticket cancellation or amendment made 48 hours before departure date will be charged 50% of the ticket price.
- No Show or Ticket cancellation or amendment made less than 48 hours of the departure date will be charged 100% of the ticket price.

Copyright 2017. All Rights Reserved to Dan Viet Travel Co.,Ltd
Address: 5 Dong Thai, Hoan Kiem District, Hanoi, Vietnam
Tel: 0084 24 39287124 - Fax: 0084 24 39287123 - Email: sales@vietnamtrains.com